Connect with your tech

Tell us about your problems by submitting a repair request.

We find a solution

Our certified engineers get to work on solving your problem.

If you’re suffering with malware or viruses on your computer or device, you’ll be getting less than optimal performance. These irritating pieces of software can have big consequences for security too, so they’re not just superficial. We have skilled technicians standing by to help you out with any infected devices.

Spotting the Signs of Viruses and Malware

Some malicious programs will make you aware of their presence very quickly, with popups and strange notifications. Others are slightly more subtle and will work away on your device without your knowledge. These can do anything from logging your keystrokes to mining your information.
These affect the performance of your computer, as they can slow it down quite significantly. If your device suddenly starts to run slowly or you see programs that you do not recognise then this could be malware.
We can remove this from your computer to get it working the way it should once more. Many programs remove the symptoms of the virus and not the cause, so it can come back in future. We eradicate all traces of the malicious software so that there are no traces remaining.

How to Prevent a Malware Infection

Malware can be a tricky thing for the average user to get rid of and prevention is always the best cure, here are some tips that you can use to prevent the risk of malware:

• Don’t open emails from sources you do not recognise, as these can contain viruses.
• Investigate strange invoices that are sent to you, if you don’t recall purchasing anything then this could be an attempt at phishing.
• Only download official software from the source, for example you should download Adobe Acrobat from the Adobe site. If you don’t then someone may have tampered and added to the files within.
After we’ve cleaned up your device, our IT support Glasgow specialists will give you extra information on how to prevent infection in the future.

Virus & Malware Removal

Pick Up/Drop Off Points

1.

Drop off your Device

It’s simple, send a repair request via the website, get a ticket number, take your device to a drop off point, receive your confirmation number.

2.

We find a solution.

Once we receive your device our certified engineers get to work on solving your problem. We’ll keep you updated throughout the work so you know exactly what we’re doing.

3.

Arrange pick-up or delivery.

We’ll let you know when your device is ready for collection. You can either pick up from the same location, or for a small charge we can deliver your device it to you!

Pricing

Virus & Malware Removal – £40

The price for this service is £40, though if you would like us to pick up and deliver your device there is an additional £10 charge.

People Love Us

Supporting Glasgow Charities

Supporting Glasgow Charities

Storehouse is based in Anniesland and provides essential food and toiletries along with emotional and practical support to those in greater need from our local community.

Storehouse is run in partnership with the community and is supported by local businesses.

To get involved please visit the website.

  • We received excellent advice after a prompt return of our phone call to Laptopdirect: we had a number of faults to our laptop which we could not personally resolve and Simon's ease with our IT problems and his further patient counsel got us and our laptop/printer back on track - thoroughly recommended.

    Bob Brewer
  • I was very happy with the service, it was quick efficient and the options for repair were clear and easily understood.

    Fiona Galloway
  • I have been using Laptops Direct for many years and I respect and trust Simon and his team. I was about to trash my laptop and buy a new one until Simon saved the day. Could not be happier with my upgraded memory and clean up. Many thanks, until next time.

    Liz Martin
  • Laptop problem diagnosed and solutions offered promptly. New laptop set up quickly and efficiently despite me changing requirements. Simon was friendly and helpful throughout. I have already recommended his services to friends.

    David Murray Allan
  • Friendly professional service, picked up and dropped off my computer from home, reasonably priced, I am happy with the repair and computer working perfectly two weeks later. Thank you Simon! Would seek your assistance with any future problems.

    Clare McNuly
  • This is the first time I have used laptops direct I wish I had contacted  them on  the previous occasions   when my laptop needed repaired as their service is outstanding and I would recommend them to anyone.

    Frances Black
  • Fantastic service, great result, intuitive solutions and an affordable and reasonable price.  Would go back every time!

    Michael Macintosh
  • A quick, friendly and professional service which  will definitely be my first choice the next time I need expert help with a computer problem, thanks again.

    Euan Allan
  • I have used Laptops Direct for since 2008 and have always been delighted with the prompt, courteous and inexpensive service. The team are very helpful, beyond the task in hand. The home visit service is great... no problems parking !

    Annette Gillies
  • We used laptops direct service in October 2014. Very happy with the service, would use it again. Very professional and really easy - our technician came round to our house at a time that suited us. Felt much safer than having to send parts off to be fixed elsewhere. Great job!  

    Peter Burgess

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