Connect with your tech

Tell us about your problems by submitting a repair request.

We find a solution

Our certified engineers get to work on solving your problem.

If you’re stuck with an IT issue and need a helping hand then we can offer you remote help. We can give you assistance with a number of IT problems without you even having to leave the house. This convenient solution is one that we offer to give you the best service possible at a time that suits you.

Our Remote Help Services

Remote help is given by accessing your screen and performing actions for you. These actions can include:

• Installing a new program.
• Updating your AntiVirus software.
• Showing you how to access a file or change certain settings.
These are just a few of the services that we can help you with remotely but we can also help with many more. If you have a particular task in mind for us then get in touch with the IT support Glasgow team with your requirements.
We understand that it’s not always convenient for you to take your computer to be repaired, so remote help can be useful. Just get in touch with us and find out if we can help you with this service.

Is it Safe?

Giving another user access to your device can be daunting for some but rest assured that you’re in safe hands with us. It’s a really simple and secure process:

1. Grant us access to your screen by providing a user ID and password.
2. Watch us work on the project if you choose to.
3. The password will be changed as soon as we are finished.
Once that password is changed, we can’t access your terminal again unless you give us the new credentials. That way, you limit who has access to your device and the job is done at your convenience. Remember that we also have drop off points throughout Glasgow and can work on site if you prefer.

Remote Help

Pick Up/Drop Off Points

1.

Drop off your Device

It’s simple, send a repair request via the website, get a ticket number, take your device to a drop off point, receive your confirmation number.

2.

We find a solution.

Once we receive your device our certified engineers get to work on solving your problem. We’ll keep you updated throughout the work so you know exactly what we’re doing.

3.

Arrange pick-up or delivery.

We’ll let you know when your device is ready for collection. You can either pick up from the same location, or for a small charge we can deliver your device it to you!

People Love Us

Supporting Glasgow Charities

Supporting Glasgow Charities

Storehouse is based in Anniesland and provides essential food and toiletries along with emotional and practical support to those in greater need from our local community.

Storehouse is run in partnership with the community and is supported by local businesses.

To get involved please visit the website.

  • We received excellent advice after a prompt return of our phone call to Laptopdirect: we had a number of faults to our laptop which we could not personally resolve and Simon's ease with our IT problems and his further patient counsel got us and our laptop/printer back on track - thoroughly recommended.

    Bob Brewer
  • I was very happy with the service, it was quick efficient and the options for repair were clear and easily understood.

    Fiona Galloway
  • I have been using Laptops Direct for many years and I respect and trust Simon and his team. I was about to trash my laptop and buy a new one until Simon saved the day. Could not be happier with my upgraded memory and clean up. Many thanks, until next time.

    Liz Martin
  • Laptop problem diagnosed and solutions offered promptly. New laptop set up quickly and efficiently despite me changing requirements. Simon was friendly and helpful throughout. I have already recommended his services to friends.

    David Murray Allan
  • Friendly professional service, picked up and dropped off my computer from home, reasonably priced, I am happy with the repair and computer working perfectly two weeks later. Thank you Simon! Would seek your assistance with any future problems.

    Clare McNuly
  • This is the first time I have used laptops direct I wish I had contacted  them on  the previous occasions   when my laptop needed repaired as their service is outstanding and I would recommend them to anyone.

    Frances Black
  • Fantastic service, great result, intuitive solutions and an affordable and reasonable price.  Would go back every time!

    Michael Macintosh
  • A quick, friendly and professional service which  will definitely be my first choice the next time I need expert help with a computer problem, thanks again.

    Euan Allan
  • I have used Laptops Direct for since 2008 and have always been delighted with the prompt, courteous and inexpensive service. The team are very helpful, beyond the task in hand. The home visit service is great... no problems parking !

    Annette Gillies
  • We used laptops direct service in October 2014. Very happy with the service, would use it again. Very professional and really easy - our technician came round to our house at a time that suited us. Felt much safer than having to send parts off to be fixed elsewhere. Great job!  

    Peter Burgess

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We love solving computer problems.

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