If you’re stuck with an IT issue and need a helping hand then we can offer you remote help. We can give you assistance with a number of IT problems without you even having to leave the house. This convenient solution is one that we offer to give you the best service possible at a time that suits you.
Our Remote Help Services
Remote help is given by accessing your screen and performing actions for you. These actions can include:
• Installing a new program.
• Updating your AntiVirus software.
• Showing you how to access a file or change certain settings.
These are just a few of the services that we can help you with remotely but we can also help with many more. If you have a particular task in mind for us then get in touch with the IT support Glasgow team with your requirements.
We understand that it’s not always convenient for you to take your computer to be repaired, so remote help can be useful. Just get in touch with us and find out if we can help you with this service.
Is it Safe?
Giving another user access to your device can be daunting for some but rest assured that you’re in safe hands with us. It’s a really simple and secure process:
1. Grant us access to your screen by providing a user ID and password.
2. Watch us work on the project if you choose to.
3. The password will be changed as soon as we are finished.
Once that password is changed, we can’t access your terminal again unless you give us the new credentials. That way, you limit who has access to your device and the job is done at your convenience. Remember that we also have drop off points throughout Glasgow and can work on site if you prefer.
Pick Up/Drop Off Points
Drop off your Device
It’s simple, send a repair request via the website, get a ticket number, take your device to a drop off point, receive your confirmation number.
We find a solution.
Once we receive your device our certified engineers get to work on solving your problem. We’ll keep you updated throughout the work so you know exactly what we’re doing.
Arrange pick-up or delivery.
We’ll let you know when your device is ready for collection. You can either pick up from the same location, or for a small charge we can deliver your device it to you!