Connect with your tech

Tell us about your problems by submitting a repair request.

We find a solution

Our certified engineers get to work on solving your problem.

Over time, the DC jack of your laptop can become wobbly or even inoperable. Intermittent charging or failure to charge can occur as a result of damage or even simple wear and tear. To get your device charging as it should, our computer support Glasgow experts will take care of your faulty equipment.

How do we Fix it?

When it comes to fixing a DC jack, we remove the old one and replace it with a compatible new one. This will fix your charging issues as the jack is like new once more, no more wiggling the cable around for a connection.
We solder on a brand new jack and it will come with a 3 month warranty for your peace of mind.

Why Does this Part Fail?

If you think about how often you move your device while plugged in, you will begin to understand why this part can fail. Continued use of these components means that they can become removed from their housing or not connect properly.
This often leads to users moving their cables around in an attempt to get a full connection, but this is inconvenient and will only last so long. The wire in the charger could also be damaged, we’ll help you find out which one it is and can help you with both.
Realising that your device isn’t charging is highly irritating, so don’t let a faulty DC jack get you down. Remember, that 3 month warranty will keep you ticking over so if you have any issues you can get back in touch.

DC Jack Replacement

Pick Up/Drop Off Points


Drop off your Device

It’s simple, send a repair request via the website, get a ticket number, take your device to a drop off point, receive your confirmation number.


We find a solution.

Once we receive your device our certified engineers get to work on solving your problem. We’ll keep you updated throughout the work so you know exactly what we’re doing.


Arrange pick-up or delivery.

We’ll let you know when your device is ready for collection. You can either pick up from the same location, or for a small charge we can deliver your device it to you!


DC Jack Replacement – £10

If you’re interested in our DC jack replacement service then just use our form to tell us details of your problem. Drop off your laptop at one of our points below or add £10 to your repair for pickup and delivery of your fixed device.

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Supporting Glasgow Charities

Storehouse is based in Anniesland and provides essential food and toiletries along with emotional and practical support to those in greater need from our local community.

Storehouse is run in partnership with the community and is supported by local businesses.

To get involved please visit the website.

  • We received excellent advice after a prompt return of our phone call to Laptopdirect: we had a number of faults to our laptop which we could not personally resolve and Simon's ease with our IT problems and his further patient counsel got us and our laptop/printer back on track - thoroughly recommended.

    Bob Brewer
  • I was very happy with the service, it was quick efficient and the options for repair were clear and easily understood.

    Fiona Galloway
  • I have been using Laptops Direct for many years and I respect and trust Simon and his team. I was about to trash my laptop and buy a new one until Simon saved the day. Could not be happier with my upgraded memory and clean up. Many thanks, until next time.

    Liz Martin
  • Laptop problem diagnosed and solutions offered promptly. New laptop set up quickly and efficiently despite me changing requirements. Simon was friendly and helpful throughout. I have already recommended his services to friends.

    David Murray Allan
  • Friendly professional service, picked up and dropped off my computer from home, reasonably priced, I am happy with the repair and computer working perfectly two weeks later. Thank you Simon! Would seek your assistance with any future problems.

    Clare McNuly
  • This is the first time I have used laptops direct I wish I had contacted  them on  the previous occasions   when my laptop needed repaired as their service is outstanding and I would recommend them to anyone.

    Frances Black
  • Fantastic service, great result, intuitive solutions and an affordable and reasonable price.  Would go back every time!

    Michael Macintosh
  • A quick, friendly and professional service which  will definitely be my first choice the next time I need expert help with a computer problem, thanks again.

    Euan Allan
  • I have used Laptops Direct for since 2008 and have always been delighted with the prompt, courteous and inexpensive service. The team are very helpful, beyond the task in hand. The home visit service is great... no problems parking !

    Annette Gillies
  • We used laptops direct service in October 2014. Very happy with the service, would use it again. Very professional and really easy - our technician came round to our house at a time that suited us. Felt much safer than having to send parts off to be fixed elsewhere. Great job!  

    Peter Burgess

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